A status update from Bonnie Ross on Halo: The Master Chief Collection

Heh, as if by coincidence after I posted the podcast, Bonnie Ross, 343 Studio head, apologizes for the issues with the HMCC.

The following is a reblog from Halo Waypoint:

By Bonnie Ross:

On Nov 11th we released Halo: The Master Chief Collection. The goal being to create a tribute to Halo fans around the world, and to celebrate the Master Chief’s debut on Xbox One.  With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved. 

While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection. Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans.

On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates. Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience. We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home.

Know that we’re trying to be as nimble as possible to put fixes in place. We are planning multiple server-side tweaks and game content updates over the coming weeks. Looking forward, I want to give you a high-level cadence of the latest updates we’re currently working on.  Development and testing of our latest content update continues and we are on track for release later this week. We will update you on the status and patch notes of the content update once we have a better understanding of our release window. Only through making changes on both the “server side” (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we’re working towards. And in the interest of expediency, we’re attacking the problem from both sides, non-stop.

As we have been, we will continue to post the details of our updates and other adjustments on Halo Waypoint. Please check our forums at http://aka.ms/mcc_updates for the latest details as we roll out further fixes.

Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We’re doing everything in our power to resolve it as quickly as possible.

HFFL: Okay, I do appreciate the apology. I am interested to see what their plan is for recompense with regards to our less than stellar experience with the game. The fact that Bonnie makes mention of the internal test environment shows why the game needed to be beta tested OUTSIDE of 343. This was an issue with Halo 4 as well. 

We can only hope now 343 understands the importance of a beta. We are getting one for Halo 5 Guardians. I PRAY that it runs smoothly. Though with only about 4 weeks until that is supposed to launch and with the many problems the HMCC is having, I fear that it might be delayed. I personally won’t mind that. Though I know many folks who have taken work off during that time. As well, many school students will have access to play the beta much more if it goes ahead on the planned dates. 

Time will tell how this all pans out. 


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About Sal

I’ve got tons of experience with Halo gaming and collecting. I feel I have something to offer to the greater Halo fan community. Posts along the way will be about tips and tricks in the games as well as collecting and many more Halo related things. I’ll also repost interesting articles from the official site, Halowaypoint.com, or from fellow Halo fan sites. As I continue this blog, I hope to help gamers who want advice on the games, as well as any collectors with regards to where to find collectibles as well as deals, coupons and so on. You can also follow me on Twitter at: http://twitter.com/#!/HaloFanForLife or Facebook at: http://www.facebook.com/halofanforlife11. Welcome to my blog and I hope you’ll come back again and again. -Sal

2 thoughts on “A status update from Bonnie Ross on Halo: The Master Chief Collection

  1. You would think that with their dedicated servers it would be easier to find and play matches but I guess not…I really do hope 343 get their ____ together.

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